Let's disect what little we know about this masterful mistreater of customers, based mostly on info from the Earth Class Mail site.
Prior to gracing Earth Class Mail with her presence and attacking loyal customers with a price hike of over 100%, Sarah Carr worked for:
- Citibank
- Shearson Lehman Hutton
- Deloitte and Touche
- Browne Global Solutions
- Thomson Financial
- Simon & Schuster
- Print, Inc.
That's a bit of a speckled resumé. The only details we really have is that she was COO of Print, Inc. "...where her leadership increased the company’s performance and value, ultimately leading to an advantageous sale of the company to Pitney Bowes." OK, fine. That's a nice spin. Carr made some kind of mark there. But what about any of the other places on that list? Surely she didn't leave ALL of them on her own accord? She left a career at Citibank and Shearson Lehman to go to.... Print, Inc.?? I don't buy it. One wonders what dark skeletons are in Sarah Carr's past.
And what about her education?
- Lehigh University - Bachelor's Degree in Accounting - anyone have her GPA?
- MIT and New York University - "Executive Course Work" - what does that mean? She took classes, but no degree?
What sort of business school would teach people to make obtrusive attacks on loyal customers of a good company? To put no stock in customer care or respect? MIT & NYU? Or is is that part of the Citibank training program? One certainly has to wonder....
“Sarah’s impressive background and sharp intellect will open doors and drive opportunities as we capitalize on the opportunities before us,”- Ron WienerRon, Ron, RON! Little did you know when you said that, that Sarah Carr would apply her intellect in unabashed attacks on loyal and good standing Earth Class Mail customers by sending prices into the stratosphere. That the disrespectful "opportunities" she would drive, would be against the very customers who were most loyal, and who helped launch Earth Class Mail.
Precious little else is known about Sarah Carr. Clearly, she's an entirely different type of hominid altogether from the dignified Ron Wiener who has a different business philosophy - one which fosters customer relations rather than isolates them in impertinence.
As COO, it is Sarah Carr who is the face to blame for the price hike on loyal Earth Class Mail customers. Customers flocked to Earth Class Mail in good faith. We signed up, and excitedly changed our addresses to our new Earth Class Mail address. After doing so - our new address distributed to all - Sarah Carr and her chohorts chose to raise prices over 100% on us. The fact that we signed up early and helped launch the company means nothing. The personal care that Ron Wiener brought to Earth Class Mail is gone. In it's place, the frigid Sarah Carr who treats customers with total disregard.
Since not all that much is known about Sarah Carr, I'm eagerly open to other information about her. Has she hurt customers in any of her previous positions held? Any customer mistreatment horror stories from Print, Inc.? Why didn't she get degreed at MIT or NYU? Is she a pleasant person to work for? Somehow, I doubt it. Those of you who know her - or who know about her - please share!
And why doesn't Sarah Carr show herself? We've had some brief but valid tweets from company founder Ron Wiener who had nothing to do with the price hike. Carr did it. Doesn't she have anything to say to the loyal customers whom she has victimized? Thus far, the price hike has been addressed in exactly one generic spin filled email from Earth Class Mail "support" to loyal customers.
Having done this to us, the Cowardly Carr should show herself.
She's cute though...
ReplyDeleteEarth Class Mail's financial picture (which was always flavored positively for current and future investors) masked the need for prices which reflect actual cost to deliver their service on a per user basis. In order for services to be available, there had to be a hike...period. It's the real world.
ReplyDeleteSarah Carr is a straight-shooter and as the previous poster said, she's stunningly beautiful. Look, she was handed a company in death spiral, one with much of its brain trust having a foot out the door or ready for a coup, or merely sucking a salary before the capital dried up. Ron's ouster should have happened a year and a half before it did. The problem at Earth Class Mail was never Sarah Carr, she played the cards she was dealt.
You mention/attack her educational credentials as if that's supposed to reflect ones ability to run a company. Let's see, Bill Gates left college, Mark Zuckerberg left college. I can go on if needed. What needs to be questioned is your physicalogical need for therapy. Who would take the time to go through all this because a business makes a decision to increase fees to customers. Just find another place to conduct business. Obviously you don't understand the role of a CEO. Make the company profitable, increase profits, or get fired by the board.
ReplyDeleteYou're doing a good job Ofaccio and doing a fine service to those who have been shafted by ECM. Disregard the anonymous post above from ECM. I don't believe the price increase was necessary to make the company profitable. It was pure greed which was obvious from the amateurish spin campaign they employed to make us think we were actually saving money. They must think their customers are retards. I don't know if your blog will have any impact on reversing their avarice but you are to be commended for your tireless efforts. Try to update the list of competitors too as necessary. All the best to you.
ReplyDelete